{"id":3,"date":"2025-05-15T19:08:15","date_gmt":"2025-05-15T19:08:15","guid":{"rendered":"https:\/\/zenwood.es\/?page_id=3"},"modified":"2025-09-19T12:27:20","modified_gmt":"2025-09-19T12:27:20","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/zenwood.es\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Pol\u00edtica de Privacidad (RGPD)<\/p>\n

Zenwood Solutions, S.L. is committed to the protection of the personal data of users and clients, complying with the provisions of Regulation (EU) 2016\/679 General Data Protection (RGPD) and Organic Law 3\/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD). Below is information about our privacy policy and processing of personal data:<\/p>\n

Responsable del Tratamiento: El responsable de los datos personales recogidos a trav\u00e9s del Sitio Web es Zenwood Solutions, S.L., con los datos de contacto indicados en el Aviso Legal (domicilio en Carrer dels Pins 6, 08629 Torrelles de Llobregat, Barcelona, correo hola@zenwood.es).<\/p>\n

Personal data we collect and purposes: Zenwood collects personal data only through the voluntary forms and functionalities of the Website. Specifically, we may request and process data (such as name, surname, email, telephone, postal address and other contact or identifying information) in the following cases:<\/p>\n

\u2022 Formulario de contacto: Para atender consultas o solicitudes de informaci\u00f3n comercial que nos env\u00ede el usuario.<\/p>\n

\u2022 Suscripci\u00f3n a newsletter: Para enviar comunicaciones informativas o promocionales por correo electr\u00f3nico a quienes se inscriban voluntariamente en nuestra lista de distribuci\u00f3n de noticias.<\/p>\n

\u2022 Solicitud de muestras: Para gestionar el env\u00edo de muestras de producto que el usuario solicite, lo que puede requerir datos de env\u00edo (por ejemplo, direcci\u00f3n postal) y detalles del tipo de muestra deseada.<\/p>\n

\u2022 Solicitud de presupuesto o pedido personalizado: Para elaborar y facilitar al interesado una cotizaci\u00f3n o propuesta comercial adaptada a sus requerimientos (p. ej., caracter\u00edsticas de un producto de madera a medida, dimensiones, acabados, etc.), as\u00ed como para las ulteriores gestiones precontractuales y contractuales necesarias (comunicaci\u00f3n con el cliente, formalizaci\u00f3n del pedido, facturaci\u00f3n, log\u00edstica de entrega, etc.).<\/p>\n

Each form will clearly indicate what data is requested and for what purpose it is collected. In any case, Zenwood will only use the personal data provided for the explicit and legitimate purposes for which they were obtained. The data will not be used for purposes incompatible with those described.<\/p>\n

Legitimation of processing: The legal basis that allows us to process personal data varies depending on the nature of the interaction: (a) The user's own consent, which is understood to be freely given when sending a contact form or subscribing to the newsletter (the user can withdraw said consent at any time); (b) The execution of pre-contractual measures or a contract when the interested party requests a quote, a sample or places an order for our personalized products (data processing is necessary to prepare and fulfill the commercial relationship requested by the client); and (c) Compliance with legal obligations applicable to Zenwood (for example, tax and accounting obligations arising from commercial transactions, which require us to retain certain data on invoices). In certain cases, we may also invoke our legitimate interest to respond to queries or maintain commercial communications with clients, provided that said interest does not prevail over the rights and freedoms of the interested party.<\/p>\n

Legitimation of processing: The legal basis that allows us to process personal data varies depending on the nature of the interaction: (a) The user's own consent, which is understood to be freely given when sending a contact form or subscribing to the newsletter (the user can withdraw said consent at any time); (b) The execution of pre-contractual measures or a contract when the interested party requests a quote, a sample or places an order for our personalized products (data processing is necessary to prepare and fulfill the commercial relationship requested by the client); and (c) Compliance with legal obligations applicable to Zenwood (for example, tax and accounting obligations arising from commercial transactions, which require us to retain certain data on invoices). In certain cases, we may also invoke our legitimate interest to respond to queries or maintain commercial communications with clients, provided that said interest does not prevail over the rights and freedoms of the interested party.<\/p>\n

Recipients of data and transfers: Zenwood does not sell or transfer users' personal data to third parties, except in cases necessary for the provision of our services or compliance with legal obligations. In particular, the data may be communicated to the following categories of recipients:<\/p>\n

\u2022 Encargados de tratamiento: Terceros proveedores que prestan servicios a Zenwood y que requieren acceder a datos personales bajo nuestras instrucciones, con la finalidad de ayudarnos en la gesti\u00f3n de la actividad. Por ejemplo:<\/p>\n

\u2022 La plataforma de gesti\u00f3n empresarial Holded (servicio SaaS ubicado en la UE) donde almacenamos datos de clientes, facturaci\u00f3n y pedidos de forma segura.<\/p>\n

\u2022 Nuestro servicio de correo electr\u00f3nico corporativo, a trav\u00e9s del cual se env\u00edan y reciben las comunicaciones (el proveedor de email act\u00faa tambi\u00e9n como encargado del tratamiento al albergar temporalmente los mensajes con datos).<\/p>\n

\u2022 En el futuro, est\u00e1 previsto utilizar la plataforma Brevo (anteriormente conocida como Sendinblue) para la gesti\u00f3n de campa\u00f1as de email marketing y newsletters; de implementarse, dicha herramienta tratar\u00eda los datos de contacto (e-mail) de nuestros suscriptores con la \u00fanica finalidad de enviar los boletines informativos, bajo las garant\u00edas apropiadas de conformidad con la normativa de protecci\u00f3n de datos (Brevo es un servicio con sede en la UE).<\/p>\n

\u2022 Prestadores log\u00edsticos (transportistas): En caso de que deba realizarse un env\u00edo f\u00edsico (por ejemplo, entrega de muestras o entrega final de un producto adquirido), compartiremos con la empresa de transporte los datos estrictamente necesarios (nombre, direcci\u00f3n de entrega y contacto telef\u00f3nico del destinatario) para efectuar la entrega.<\/p>\n

\u2022 Asesor\u00eda contable\/fiscal: Los datos identificativos incluidos en facturas y documentaci\u00f3n contable pueden ser accesibles por nuestra asesor\u00eda o gestor\u00eda externa a efectos de cumplimiento de obligaciones fiscales y tributarias, o en auditor\u00edas financieras.<\/p>\n

\u2022 Autoridades u organismos oficiales: En caso de requerimiento legal, obligaci\u00f3n normativa o en el marco de un procedimiento judicial o administrativo, Zenwood puede estar obligada a facilitar datos a dichas entidades (por ejemplo, ante una inspecci\u00f3n de Hacienda, requerimientos de la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos, \u00f3rganos judiciales con competencia, etc.).<\/p>\n

Zenwood procura asegurar que todos nuestros encargados de tratamiento ofrecen garant\u00edas suficientes en cuanto a medidas de protecci\u00f3n de datos. En ning\u00fan caso se ceder\u00e1n datos personales a terceros para finalidades ajenas a las aqu\u00ed descritas.<\/p>\n

Transferencias internacionales: Como regla general, tratamos y almacenamos los datos personales dentro del Espacio Econ\u00f3mico Europeo (EEE). No obstante, algunos de nuestros proveedores de tecnolog\u00eda pueden estar ubicados o pueden procesar informaci\u00f3n fuera del EEE. En particular, el uso de herramientas de an\u00e1lisis y marketing del tipo Google Analytics, Google Tag Manager o Facebook Pixel (descritas en la Pol\u00edtica de Cookies) podr\u00eda implicar transferencias internacionales de datos (por ejemplo, a servidores situados en Estados Unidos u otros pa\u00edses) operadas por Google LLC o Meta Platforms, Inc.. Zenwood \u00fanicamente emplear\u00e1 estos servicios con el consentimiento previo del usuario (obtenido mediante el banner de cookies) y, en su caso, adoptar\u00e1 las medidas necesarias para asegurar que la transferencia de datos cumple con la normativa (p. ej., mediante la firma de cl\u00e1usulas contractuales tipo aprobadas por la Comisi\u00f3n Europea, evaluaciones de adecuaci\u00f3n, etc.). El usuario puede rechazar el uso de cookies de terceros para evitar tales transferencias (ver Pol\u00edtica de Cookies m\u00e1s abajo).<\/p>\n

Rights of the interested party: Any person whose data we process has the following rights related to their personal data:<\/p>\n

\u2022 Acceso: conocer qu\u00e9 datos personales tuyos tenemos y obtener copia de los mismos.<\/p>\n

\u2022 Rectificaci\u00f3n: solicitar la correcci\u00f3n de datos inexactos o incompletos.<\/p>\n

\u2022 Supresi\u00f3n (derecho al olvido): pedir la eliminaci\u00f3n de tus datos cuando, entre otros motivos, ya no sean necesarios para los fines para los que se recogieron.<\/p>\n

\u2022 Oposici\u00f3n: revocar el consentimiento dado o oponerte a que tratemos tus datos en base a nuestro inter\u00e9s leg\u00edtimo, por motivos relacionados con tu situaci\u00f3n particular.<\/p>\n

\u2022 Limitaci\u00f3n del tratamiento: solicitar que restrinjamos temporalmente el uso de tus datos en ciertos supuestos (por ejemplo, mientras se resuelve una solicitud de rectificaci\u00f3n o una impugnaci\u00f3n sobre la licitud del tratamiento).<\/p>\n

\u2022 Portabilidad: recibir tus datos personales en un formato estructurado, de uso com\u00fan y lectura mec\u00e1nica, y transmitirlos a otro responsable, cuando sea t\u00e9cnicamente posible y el tratamiento se base en tu consentimiento o en un contrato.<\/p>\n

Likewise, you have the right not to be subject to automated decisions based solely on the automatic processing of your data (Zenwood does not currently carry out fully automated profiles with legal effects for the user).<\/p>\n

Para ejercer tus derechos, puedes enviar en cualquier momento una solicitud gratuita a hola@zenwood.es indicando claramente qu\u00e9 derecho deseas ejercer y sobre qu\u00e9 datos. Deber\u00e1s adjuntar copia de un documento v\u00e1lido que acredite tu identidad (p. ej., DNI o NIE) para verificar que eres el titular de los datos. Atenderemos tu solicitud en los plazos previstos por la normativa (m\u00e1ximo 1 mes, ampliable a 2 meses para casos complejos, notific\u00e1ndote la extensi\u00f3n). Si consideras que no hemos gestionado correctamente tu petici\u00f3n o que existe una infracci\u00f3n en el tratamiento de tus datos, tambi\u00e9n tienes derecho a presentar una reclamaci\u00f3n ante la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD), a trav\u00e9s de su sitio web www.aepd.es.<\/p>\n

Data security: Zenwood adopts appropriate technical and organizational security measures to protect personal data under its responsibility, avoiding, to the extent possible, unauthorized access, alterations, losses or unauthorized disclosures. These measures include the encryption of communications (website with HTTPS protocol), access control to databases, periodic backups, and confidentiality agreements with suppliers and employees with access to the information, among others. Although no system is completely secure, Zenwood applies protection standards in accordance with current regulations to safeguard your privacy.<\/p>\n

Use of cookies and browsing data: The Website uses cookies and similar tracking technologies that may collect certain browsing data (e.g. IP address, visiting habits, sections consulted). These technologies and their specific purpose are detailed in the Cookies Policy of this document. The installation of analytical or advertising cookies is carried out only with the user's consent, requested through the pop-up banner when entering the Website for the first time. For more information about the cookies we use and how to manage them, see the Cookie Policy section below.<\/p>\n

Si tienes cualquier duda sobre esta Pol\u00edtica de Privacidad o el tratamiento de tus datos personales, no dudes en contactarnos a trav\u00e9s del correo hola@zenwood.es. Estaremos atentos para resolver tus consultas en materia de privacidad.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de Privacidad (RGPD) Zenwood Solutions, S.L. est\u00e1 comprometida con la protecci\u00f3n de los datos personales de los usuarios y clientes, cumpliendo con lo establecido en el Reglamento (UE) 2016\/679 General de Protecci\u00f3n de Datos (RGPD) y la Ley Org\u00e1nica 3\/2018, de Protecci\u00f3n de Datos Personales y garant\u00eda de los derechos digitales (LOPDGDD). 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