{"id":3962,"date":"2026-06-11T14:47:38","date_gmt":"2026-06-11T14:47:38","guid":{"rendered":"https:\/\/zenwood.es\/?page_id=3962"},"modified":"2026-07-30T09:50:48","modified_gmt":"2026-07-30T09:50:48","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/zenwood.es\/fr\/reembolso_devoluciones\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chez Zenwood nous travaillons principalement avec des produits fabriqu\u00e9s et pr\u00e9par\u00e9s sur commande, adapt\u00e9s aux besoins sp\u00e9cifiques de chaque projet. Pour cette raison, les conditions de retour peuvent varier selon le type de produit achet\u00e9.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Produits en bois et commandes personnalis\u00e9es<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits en bois Yakisugi et Termo-D sont fabriqu\u00e9s et pr\u00e9par\u00e9s sp\u00e9cifiquement pour chaque client et projet. Une fois la commande confirm\u00e9e, les retours ou annulations ne sont plus accept\u00e9s, sauf dans le cas d'un d\u00e9faut de fabrication ou d'une erreur imputable \u00e0 Zenwood.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9chantillons<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9chantillons ne peuvent \u00eatre retourn\u00e9s que s\u2019ils pr\u00e9sentent des dommages caus\u00e9s lors du transport ou des d\u00e9fauts de fabrication. Tout incident doit \u00eatre signal\u00e9 dans les 7 jours suivant la r\u00e9ception de la commande.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Accessoires<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les accessoires standards, tels que les vis et les lattes, peuvent \u00eatre retourn\u00e9s dans les 14 jours suivant leur r\u00e9ception, \u00e0 condition qu'ils ne soient pas utilis\u00e9s et dans leur emballage d'origine.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Produits endommag\u00e9s ou incidents<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un produit endommag\u00e9 ou incorrect, veuillez contacter notre \u00e9quipe d\u00e8s que possible en envoyant des photographies et des informations de commande afin que nous puissions \u00e9valuer le probl\u00e8me et proposer une solution appropri\u00e9e.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Contact<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative aux retours, annulations ou incidents, vous pouvez nous contacter via :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>hola@zenwood.es<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>En Zenwood trabajamos principalmente con productos fabricados y preparados bajo pedido, adaptados a las necesidades espec\u00edficas de cada proyecto. Por este motivo, las condiciones de devoluci\u00f3n pueden variar seg\u00fan el tipo de producto adquirido. Productos de madera y pedidos personalizados Los productos de madera Yakisugi y Termo-D se fabrican y preparan espec\u00edficamente para cada cliente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-3962","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluciones y reembolsos - Zenwood<\/title>\n<meta name=\"description\" content=\"En Zenwood trabajamos principalmente con productos fabricados y preparados bajo pedido, adaptados a las necesidades espec\u00edficas de cada proyecto. 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